Notice of Nondiscrimination

NOTICE INFORMING INDIVIDUALS ABOUT NONDISCRIMINATION, AVAILABILITY OF LANGUAGE ASSISTANCE, AUXILIARY AIDS, AND ACCESSIBILITY SERVICES

Trinity Health understands that we all have different lived experiences, needs, identities, customs, and abilities. We are committed to providing quality, accessible, equitable care and services that are responsive to the needs of the diverse communities served.

Trinity Health Mid-Atlantic welcomes all individuals who come to us for care, treatment, and services. We comply with all Federal civil right laws and do not exclude anyone or treat them differently because of their age, race, color, ethnicity (including limited English proficiency and primary language), national origin, religion, culture, language, physical or mental disability, socioeconomic status (including ability to pay or participation in Medicaid, Medicare or Children’s Health Insurance Program), sex (including sex at birth or legal sex), sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, veteran status, or any other category protected by law.

As a sponsored ministry of the Catholic Church, we provide healthcare services guided by the moral principles described in the Ethical and Religious Directives for Catholic Healthcare Services published by the U.S. Conference of Catholic Bishops.

Trinity Health Mid-Atlantic provides free auxiliary aids and communication services, so that people can communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, accessible electronic formats, other formats)
• Free language assistance services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages.

If you need these services, contact
Language Assistance Services at 1-877-702-4747
Telecommunications Relay Service (TRS): 7-1-1

Trinity Health Mid-Atlantic allows service animals that are trained to do work or perform tasks for the benefit of individuals with a disability.

If you need another type of reasonable modification or accessibility services, please discuss it with your provider or the Section 1557/Americans with Disabilities Act Coordinator: 

Mercy Fitzgerald Hospital - Quality Department
610-237-4000

Nazareth Hospital - Quality Department
215-335-6373

Saint Mary’s Hospital - Quality Department
215-710-6976

Saint Francis Hospital - Quality Department
302-421-4100

If you believe that Trinity Health Mid-Atlantic has failed to provide these services or discriminated in another way, you can file a grievance with Patient Relations:
https://www.trinityhealthma.org/contact-us/ 

Mercy Fitzgerald Hospital
1500 Lansdowne Avenue Darby, PA 19023
610-237-2668

Nazareth Hospital
2601 Holme Avenue
Philadelphia, Pennsylvania 19152
215-335-6373

Saint Mary’s Hospital
1201 Langhorne-Newtown Road Langhorne, PA 19047
215-710-6976

Saint Francis Hospital
701 North Clayton Street Wilmington, DE 19805
302-421-4163

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019, 800–537–7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

This notice is available at Trinity Health Mid-Atlantic website: https://www.trinityhealthma.org/